We, BAWAL XPRESS SDN BHD Berhad [Company No: 202001031034 (1387354-H), together with our subsidiaries and affiliates (collectively, “BAWAL XPRESS SDN BHD”) respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our users/subscribers/customers (collectively, “Users”), and strive to provide a safe and secure user experience.

You may refer to the group structure of BAWAL XPRESS SDN BHD here.

This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"), which describes how your information (“Personal Data”) is collected and used and your choices with respect to your Personal Data. For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy shall include any member of BAWAL XPRESS SDN BHD. The following discloses our information gathering and dissemination practices for abc.com.my and mobile applications created and/or owned by BAWAL XPRESS SDN BHD that are made available to you for download from the app stores, including but not limited to “Apple App Store”, “Google Play” and “Huawei App Gallery” (collectively, “Websites”) and if relevant, for the use of, or subscription to, or purchase of any products and/or services offered by BAWAL XPRESS SDN BHD.

1. Information collected by the Websites

Our Websites’ servers do not automatically recognize specific information about individual users on our Websites. In addition, our servers do not automatically record information regarding a User's e- mail address unless the User supplies it.

We collect information about Users during the registration process for certain parts of our sites; through their participation in certain activities, including contests, forums, and polls; and through the use of cookies. When you request pages from our server, it automatically collects some information about your preferences, including your internet protocol (“IP”) address. We use this to help diagnose problems with our server, and to administer our Websites.

The User-supplied information collected through the registration process, surveys, contest entry forms, polls or other similar vehicles is used to improve the content of our sites, or used for our marketing purposes. It is not shared with other organizations for commercial purposes unless specifically stated herein.

2. Purpose of Personal Data collected

Personal Data that you provide to us voluntarily on our Websites and the other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, "Purposes"):

to manage, verify and complete transactions with you;

to manage and verify your membership for our customer loyalty scheme (where applicable);

to direct market our products and/or services to you;

to understand and analyse our sales, and your needs and preferences;

to develop, enhance, market and provide products and services to meet your needs;

to enable you to participate in promotions and contests;

to process exchanges or product returns;

to improve our services;

to respond to your requests or complaints;

to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by ABC SDN BHD and/or its partners and/or advertisers;

to process your payment transactions;

for our credit control service and/or collection of debts due and owing to us; and

to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc.) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:

Name;

Address;

Phone number(s);

Date of birth;

3. Use and Disclosure

We may disclose your Personal Data within BAWAL XPRESS SDN BHD and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.

We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor and third party service providers). "Vendor" in this Privacy Policy means in relation to Personal Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us and/or who provide third party services for us. "Processing", in relation to Personal Data means for example obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data and/or providing its respective services to us.

We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

We use and disclose aggregated non-personally identifying information collected through the Websites as part of our organization's process of constantly improving the Websites, and the products and services offered by BAWAL XPRESS SDN BHD.